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This weeks edition of the Debt DealWire features Tami Brown, Chief Operating Officer of Credit Answers, a debt settlement company based in Dallas, Texas.

Tami is also one of the founders of TASC (www.tascsite.org ) The Association of Settlement Companies and is serving her second term as the elected President of TASC. Tami offers her fifteen (15) years of experience in the Debt Management industry including Consumer Credit Counseling and Debt Settlement.

Keep reading below to get Tami's thoughts on the current state of the industry, and have a great weekend.

------------------------------------------------

What changes have you seen in the industry the past five years?

The market is exploding!! I have seen the industry go from a handful players to 500-600 companies nationwide. Daily I get calls asking for help in understanding what settlement is all about. I have seen a major shift of mortgage brokers who are getting into the industry. Actually TASC is offering a workshop this month to help these new companies become aware of the industry, rules and state regulations. I have a big concern about the quality of consistent service. Many entrepreneurial businesspeople are getting engaged but they are not aware of all the rules and standards that they need to be held accountable.

What should customers look for in doing business with a debt settlement company?

Quality is the number one concern. There are still "bad actors" out there, companies not completely compliant, but in general quality has improved. Statutes are ambiguous state to state and a number of companies do not (nor do not) adhere to the standards. TASC is working hard to educate those companies in order to improve the over-all quality of our industry.

A customer should look for:
  1. An established customer service department;
  2. An established client communication strategy;
  3. Understand how often the customer will be contacted from the settlement company;
  4. What is the customer responsibility? What is the company's responsibility?
  5. Accountability to the customer;
  6. Full disclosure


What demographic changes have you seen regarding to debt?
I believe all ages and stages are equally getting in trouble with debt. The median age is 43-46 years old. The average consumer debt is $28-32,000. I am seeing first time homeowners who are struggling with ARM's rising; Senior's dealing with healthcare issues; and college students. Last year, more people under the age of 25 years old filed for bankruptcy then graduated from college.

Do you see any changes moving forward?

Absolutely not! Debt is an epidemic that I equate to the old days when people didn't want to talk about Cancer, or sex, or other sensitive topics. Consumerism and an entitlement mentality are driving debt up continuously. We need to have a national Public Relations campaign raising awareness and need to talk openly about it. It is said that Europeans tend to save 40 cents on the dollar and Americans are spending $1.20 to the dollar. This a cultural issue and intergenerational. If financial literacy was taught in schools maybe we could get some relief sooner than later.

In closing is there anything else you want to share?

It is very important that new business owners become part of a community such as TASC. As a matter of fact, we are sponsoring an open forum (membership not needed) next Spring (feel free to contact me directly for more information).

We all care about developing a set level of standards to support each other within the industry.

Prior to joining CreditAnswers, Tami consulted for Debt Settlement Companies across the nation. She brings a wealth of experience with her work with two prior trade associations.

Tami Brown
tami.brown@creditanswers.com
www.creditanswers.com






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